Complaints and Feedback Procedures

How to make a complaint (or provide feedback) 

When you contact us direct, we will talk to you about the options that are available for resolving your concerns. You can contact our service directly via- 

Phone: 0407 831 646 to ask a question, provide feedback, make a complaint or discuss your options. 

Email: ulyssesconsultancy@gmail.com

You may prefer to contact the MH Complaints Commission direct via: 

Post: Mental Health Complaints Commissioner, Level 26, 570 Bourke Street, Melbourne VIC 3000 

Or Phone: 1800 246 054 (free call from landlines) or 03 9032 3328 

What happens when I make a complaint? 

When you contact us, we listen to your concerns and discuss the options that are available to you for resolving your complaint. 

We will ask you: 

- your name and contact details 

- what your complaint is about 

- who is involved 

- what you would like to happen next and - what outcome you’d like to work towards 

We will then begin the process of resolving the complaint satisfactorily 

In most cases, we need this information to help resolve your complaint, but if you have any concerns about sharing this information with us, please let us know. 

We will work collaboratively in a solution focused manner to ensure you feel safe and heard throughout the process & your rights are upheld. Your feedback is valuable for us to implement positive change and ensure the highest standard of service delivery for all of our participants.