Rights & Responsibilities

 Participant Rights 

Your rights as a customer of Ulysses: 

♦ Be treated with dignity and respect at all times

♦ Not be discriminated against

♦ Receive a professional service from appropriately trained and accredited staff

♦ Have your personal information remain confidential and your privacy respected

♦ Have information explained in a form that can be understood 

♦ Have social, economic, cultural and geographic background, age, disability, sexual orientation, religious beliefs, gender and gender identity taken into consideration in the way support is provided.

♦ Be informed about what is happening at all times and be involved in making decisions about the support you receive

♦ Request a carer or advocate to assist you when required

♦ Be informed about how to provide feedback, how to make a complaint and be assisted to do this

-Receive services in an environment that is safe from physical, sexual and emotional harm or harassment, bullying, abuse and violence

♦ Have your abilities and skills respected

♦ Be given reasons if you are refused a particular service

♦ Be supported to refer onto another service if Ulysses can’t meet your needs

Participant Responsibilities

Your responsibilities as a customer of Ulysses include to: 

♦ Engage collaboratively with practitioners, committing to being an active partner in the professional relationship 

♦ Engage in a non-threatening manner, free from any form of abuse or violence

♦ Treat others with dignity and respect

♦ Communicate openly and honestly in a safe and respectful manner

♦ Provide feedback on services in the form of suggestions, compliments and/or complaints

♦ Be responsible for decisions that you make 

♦ Commit to being punctual and reliable with appointments